Fulfilment guide
Find your order’s delivery stage
The delivery target is 15 minutes after successful payment and required checks—not a guarantee. An order may need manual review. Use the status and recovery guidance below before contacting support.
- Public surface
- Read-only comparison
- Code email
- Protected link only
- Link lifetime
- Up to 24 hours
- Failed-code window
- 72 hours
Order states
What each order status means
The private order view shows the latest available state and the next action when one is required.
- 01
Payment instructions created
The order-specific amount and instructions are available. Check the asset, network, amount, limits, fees and expiry before sending funds.
- 02
Payment pending
The payment provider has not reached a final successful result. Do not send a second payment after a timeout until private order status is checked.
- 03
Payment being reviewed
The transfer is being reconciled. A payment reference alone does not prove acceptance or reserve inventory.
- 04
Order preparation
Payment success has been received while catalog, price, availability and inventory checks complete. Raw codes remain hidden.
- 05
Codes available
The protected order view may show fulfilled codes after all checks complete and the line is safely released.
- 06
Expired or remedy review
The order is not a delivery-time promise. Follow private status and the applicable support or remedy route.
Before fulfilment
Why codes may not be available yet
Payment success
Payment must be confirmed as successful for this order before codes can be released.
Catalog and price check
The service checks the exact card, current price and availability again before releasing codes.
Inventory reservation
The cards in your order must be reserved before the codes can be released.
Protected access
Codes are available only in the protected order page after the required order checks are complete.
Protected access
Open codes through your protected link
Your email opens a protected page for this order. Keep the message private.
Your access email
The email contains a reusable link for this order, valid for up to 24 hours. It does not contain the codes. Keep the link private.
Open the protected order page
Use the link in the email to open your order. Do not share the browser address; contact support if you cannot access the page.
If the order is not ready
Codes are not shown while an order is pending, under review, failed or expired. Reopening the page does not start another delivery.
Buyer responsibility
Protect the link and private order view. Never forward them or place passwords, seed phrases, private keys or wallet backups in support email.
Delay or issue
Choose the next step for your issue
Still pending
Our target is code availability within 15 minutes after terminal payment success and checks. If that target is exceeded, check private order status. Do not send a second payment after a timeout until the original operation is understood.
Open private order statusPayment exception
Underpayment, overpayment, wrong-network and duplicate transfers go to manual review. The payable amount and fulfilled quantity are not silently changed.
Suspected failed code
Use the order reference, affected row, exact error and safe redacted evidence within 72 hours.
Open failed-code supportRemedy
Replacement is considered first when the issue is confirmed and a replacement is available. A refund follows the applicable remedy policy.
Review refund policyQuestions
Contact delivery support
Include the order reference and the minimum safe details needed to identify your question. Do not email a raw code or access token.
Private buyer flow
Planning a new order?
Public pages compare rows only. Quantity, quote review, payment and protected code access belong to the private buyer flow.
Minimum order: 20 units across the entire cart. Standard maximum: 2,000 units.